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The topics discussed here grow out of the bread-and-butter issues that confront my consulting and software clients on a daily basis. We'll talk about prosaic stuff like Membership Management, Meetings and Events Management and Fundraising, broader ideas like security and software project management, and the social, cultural, and organizational issues that impact IT decision-making.

Wednesday, February 28, 2007

Medieval Help Desk

For all of us who help users.... I love how both the techy and the new user struggle to control their irritation and keep a friendly tone.

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